Custom Horse Hair Urn
All orders must be paid for in advance, and your order will not be started until then. All orders are one of a kind and are made from raw clay, which is quite a process. At this time the estimated completion is 8-12 weeks, although I always hope it’s much sooner! Due to high demand and possible lack of supplies, your order could possibly take longer than expected. Please understand that I want nothing more than to get your pieces to you as soon as possible, but like everything else I’m finding shortages with supplies – so a little additional patience may be necessary.
Shipping is not included in the pricing. When you place an order please recognize that you will receive two custom order links from me – one for the initial piece and then one when your piece is ready to ship. I will still cover the cost of boxes, bubble wrap, paper, etc., you will just be charged for the actual shipping cost. I will require that this be paid prior to dropping off your piece to be shipped. This will also allow you to choose your preferred shipping method whether it be UPS, Fedex, or USPS. And if you would prefer to send me a label you can do that, too
Changes ARE allowed up until the time that I begin creating your piece.
I do not offer refunds. If you have an issue with your piece please contact me and I will gladly discuss options with you, including remaking the entire item. I like happy customers so expect me to go above and beyond on this!
You can send the hair to me at the address below. Please put it in a zip loc bag with your name and the horses name on the outside of the bag. There is no need to wash the hair. Please send as much hair as you see comfortable with. Any unused hair will be returned to you washed and lightly braided.
Thank you for your order!
3595 Elk River Rd
Billings, Mt 59101